A hairdresser is a hairdresser's enthusiasm to keep high and full at all times. However, many customers nowadays do not like hairdressers who are too enthusiastic, which can make them feel very uncomfortable. Many customers have the need to cut their hair or do hairstyles, but once they encounter overly enthusiastic hairdressers who are selling, they will feel very repulsed. Therefore, hairdressers should be enthusiastic but also pay attention to the scale of enthusiasm when serving. So if hairdressers want to provide customers with more high-quality and professional services, how should this scale be handled? The following styling editor will give you a brief introduction, so that hairdressers can grasp the scale when serving customers.
1. Understand the needs of customers
Many customers come to the hairdressing shop then there is this demand, what the hairdresser has to do is to guide these customers to talk about their needs and requirements, to understand what the customer needs, and then explain and analyze the customer. Only after the hairdresser understands the needs of the customer can he provide better service to the customer. It has to be mentioned that hairdressers still have some precautions in the process of understanding customers:
First of all, hairdressers are for customers, then hairdressers should have a professional service attitude, so that customers have a feeling of being valued, and they must be careful and patient with customers.
The second is to have an appropriate and safe distance from the customer, it is best to keep a three-step distance from the customer, not too close, it will make the customer feel very disgusted. At the same time, do not look directly at the customer for too long, so as not to give the customer a feeling of impoliteness or discomfort, which will affect the performance of the hairdressing shop.
2. Hairdressers should understand hairdressing products and instruments
When many customers come to the hairdressing shop for consumption, they may have a certain understanding of most hairdressing products, so hairdressers should pay attention to themselves when introducing hairdressing products to customers.
Generally speaking, when customers are consuming, hairdressers should give customers enough time and space to choose and think, rather than being limited to a certain type of product or forcing customers to consume. It should provide customers with a more free time to think and purchase, so that it will be more in line with the psychology of consumers.
3. To solve questions for customers
Many customers who go to hairdressers want to receive good service, and at the same time, there will be some questions waiting for hairdressers to answer. Consumers don't want to be constrained, so hairdressers have to start from many details of service attitude, such as a look from the customer or a whispered mutter, which requires the hairdresser to pay attention to the next step.
Every customer who comes to consume deserves a smiling face and attentive service from a hairdresser. Hairdressers should always pay attention to enthusiasm but not too enthusiastic, pay attention to the emotions of customers, adopt different degrees of enthusiasm for different customers, and different environments should also be adjusted to avoid losing customers.
