What is the purpose of the customer's visit to the hairdresser?

What is the purpose of the customer's visit to the hairdresser? Customers can chat with the hairdresser for a long time during the service, and even share happiness and sorrow. At this time, the hairdresser should become the customer's psychological masseur, be a sincere listener or sharer. Mature hairdressers will grasp this well to improve their work