The instruction manual is typically included in the product package. If you didn’t receive it, please contact us with your product model number, and we’ll be happy to provide you with a digital copy.

You can expect the order to be shipped within 1-3 days, delivered within 3-7 business days, it varies regarding the areas in the US. We aim to deliver the products to you in a safe manner as soon as possible, you can always track the order by using the tracking number we sent to you.

Yes, you will receive a shipment confirmation email from us within 1 day after the payment. This email should include tracking number and list of purchased products. Please email us if you have not received the shipment confirmation within 2 days after the payment.

Simply find your tracking number and click the provided link from the shipment confirmation email.

Yes, we do offer warehouse pickup for orders. Please contact us with your order details, and we'll arrange the pickup time and provide further instructions for you.

Register on our website, you will see the 10% discount code on the email register pop-up or receive an email containing the discount code. 

More questions about large quantities, please contact us. 

Items might be delivered in multiple shipments due to inventory stock level. Please check your order confirmation to see if any items were out of stock. Do not hesitate to email us if you need further support. (Make sure to include your order number in the email, we do not do backorders or store credits.)

Yes, you can modify your shipping address before your order tracking number is generated. Simply send the updated address to us via email or contact our support team through the website, and we’ll assist you with the changes. Unfortunately, the shipping address cannot be changed once the order is placed.

You should receive a confirmation letter from us with all the purchased items listed. Please ensure you check your spam folder to see if it’s there.