Shipping policy

SHIPPING POLICY

This shipping policy (“Policy”) is applicable for all Products purchased by you from TASALON BEAUTY SUPPLY LLC, having its principal place of business at 1383 S Cucamonga Ave Ontario, CA 91761 (“TASALON” or “we” or “us” or “our” or “TASALON support team”).  By purchasing a Product on the website https://tasalon.com (“website”) owned and controlled by TASALON, you agree to this Policy.

Product means products such as salon trolleys, hair dryers, facial steamers, hair steamers, salon mirrors, towels, and other products purchased by you on the website.
Business Day means any day other than Saturday, Sunday, or a public holiday in the State of California.

SHIPPING RATES

We offer free shipping for a single order valued at $49.99 or above
$9.99 shipping fee for a single  order value below $49.99

SHIPPING

1、Once you place the order for a Product by making a payment for the same, we will process your order within 1-3 Business Days and ship the Product to the delivery address provided by you.
2、We partner with reputed multiple carriers. The estimated delivery time ranges from 1-4 business days for the normal product and 5-15 business days for the custom products.
3、We will send an email confirmation and SMS with the shipment tracking number and order details to you once we process your order.
4、Once the ordered Products are handed over to the carrier for shipping, the risk of loss and title for the ordered Products will pass to you. We do not insure any shipments. However, if any damage to the Product is caused in transit, we will be able to replace parts or resend new products to you subject to the terms herein. Please contact the TASALON support team if you need more assistance on this matter.

UNDELIVERED SHIPMENTS

Please make sure your shipping address is correct when placing your order. We may not be able to change the shipping address once an order has been shipped or is in transit. But if you realize the order has been placed with an error address the first time, please contact us by email or Facebook chat for assistance.

For the purposes of security, we may require that an adult person sign at the time of delivery. In the instance that our delivery partner states that your package has been delivered but you have not received your products, please contact us.

If a package isn’t properly delivered, upon notification from the customer, we will open up a case with our delivery partner. Please allow 15 business days for us to investigate and arrive at a resolution. If you do not receive your order within 15 business days, we’ll reship or refund the order.

If the shipment is returned back to our warehouse by the carrier company due to an incomplete or wrong address, we will refund the cost of the Product only and not the shipping fee. If you request us to reship the same Product again, you will be responsible for the shipping charges on the order.

If you think you have not received the product or if you think the address that you gave was wrong and we already shipped the product, then in such case, you need to contact the carrier company to make the claim.

For international shipments, you are solely responsible for any customs duties, taxes and levies imposed by local authorities and for complying with any applicable laws relating to the import, use and consumption of the Products.
 
We do not ship to PO Box addresses.

We may not be able to ship certain Products to certain destinations such as The Commonwealth of Puerto Rico, Guam, Commonwealth of the Northern Mariana Islands, Alaska, Hawaii, Armed Forces, Virgin Islands of the United States, American Samoa