To a certain extent, hairdressers are in opposition to customers, and some customers have demand in hairdressing shops, and hairdressers can meet the needs of customers. Hairdressers hope that they can sell their hair products and projects to customers, and customers will always find various reasons to refuse, so how should hairdressers avoid customer rejection and create trust between hairdressers and customers?
First, strengthen trust
1, first of all, hairdressers to quickly establish trust with customers, only customers trust you can sell smoothly, which requires hairdressers to impress customers with professional knowledge and personality charm, in the service of customers, to give customers a kind of you are the most professional and authoritative, is worthy of their trust. Even if some customers do not understand the professional knowledge you are talking about, as long as the customer feels that you are right, then the customer will trust the hairdresser more, which will be very conducive to the further promotion of the hairdresser.
2, hairdressers should let customer service recognize the service of hairdressers from the heart, so that customers are psychologically satisfied, it is easier to accept hairdressers' suggestions and sales, generally men believe what they see, women believe what they hear, so hairdressers should make appropriate praise after styling for customers.
Second, hairdressers should be good at grasping the opportunity to get along with customers
When hairdressers do hairstyles for customers, they first learn to get along with customers, strive to fully understand customer information in a short time, and become good friends with customers for the second time, through this relationship to tap the real needs of customers, and finally customers are retained, and sales performance has been improved.
Third, customers should learn to psychologically adapt to customers
Conforming to customers here does not mean blindly pleasing customers, but hoping to understand the needs of customers through hard work. In addition, pay attention to: 1. Avoid involving the customer's privacy or talking about issues that the customer is not interested in when communicating with the customer. 2. After the hairdresser understands the needs and tastes of customers, do not want to try to recommend other things or want to change the customer's thinking, but try to praise the customer's vision and try to meet the customer's requirements.
Fourth, hairdressers should meet the needs of customers and form a good reputation for hairdressing shops
Customers come to the hairdressing shop because they have a need or want to change their current situation, that is, they hope that they can become different, more trendy, fashionable and confident. Some customers want to change the color of their hair through the hairdressing shop, if the hairdresser's service can satisfy him, then the next service and sales will become much easier, because in the customer's heart has recognized the hairdresser, a good reputation is crucial to the operation of the hairdressing shop.