In our daily life, it is full of positive energy and negative energy. The production of positive energy is based on a good state of mind, and the generation of negative energy is based on a bad state of mind. Therefore, the cultivation of mentality is particularly important, in fact, in addition to mentality, technology, service, speech, etc. are also very important. So today, I will talk to you about other factors about how to manage hairdressing salon services, hoping to help you succeed!
1. Technology
For a hairdressing franchise, the hairstylist plays a vital role as the soul of the store. We all know that the technology of hairstylists seriously affects the comfort of the customer's experience. "Learning endlessly," is also used as a hairstylist. Domestic and foreign fashion trends, fashion trends and advanced technology, equipment, etc. are several important aspects that restrict the improvement of hairstylists. In the process of hairdressing, employees should be regularly trained and further studied, and gradually improve their skills by mobilizing their learning ability and hands-on ability.
2. Service
As a service industry, the hairdressing industry naturally needs to pay attention to service while doing a good job in technology. From the customer's eyes to entering the store to consumption, it is with a certain sixth sense, so special attention should be paid to the visual presentation. What about the service section? It is mainly divided into implicit services and explicit services. First of all, the store is clean and tidy, and the staff inspects the equipment, equipment and doors, windows, tables and chairs of the store before, during and after work, and pays attention to cleanliness and tidyness, which is a hidden service. Second, explicit services. It starts with contact with customers, such as tea service, bright smiles, etc. Can give customers a confident, optimistic image, win customer service.
3. Speech
Language is an art. In our daily work and life, we are inseparable from communication, and language communication is indispensable. Decent speech can help us win better praise, whereas inappropriate language can affect our relationships. For hairdressing operators, in their daily operations, we should pay special attention to the grasp of language. "What should be said, what should not be said," especially in the sales of hairdressing shops, is also an important part of customer satisfaction.
