1. Standing posture, seating posture, instrumentation
The correct standing posture should be: feet are naturally and vertically separated at shoulder width (body drop on the feet, shoulders level, head straight, eyes level with the chest and abdomen)
The correct posture is: feet together, hands on the knees left and right, waist straight chest. Styling small barber shop how to run a business, the head can not be tilted left and right.
Appearance: neat, makeup before work every day to feel refreshing, hair and makeup should be taken care of at any time, clothing requirements are decent.
2. Smile
Smiling is the most beautiful and popular language in the world. In the beauty and hairdressing industry, a good smile will impress customers. It is the key to the success of your service and a powerful weapon for you to build a consumer base. A smile in place also means success in guiding consumption.
The general training is to let employees stand in front of the mirror and practice smiling for 5 minutes every day, and then let employees practice smiling at each other. After half a month, employees will definitely show a satisfied smile, please remember: "We can't control our looks, but we can control our smiles".
3. Attitude
The service attitude of employees is the most critical part of service. Without a good service attitude, it will directly lead to the loss of customers, which will make our overall image and quality have a negative impact in the minds of customers. There is a saying: "We can't change the weather, but we can change our mood". The mood may be unpleasant for various reasons, so when serving customers, it will definitely be revealed to customers. That is to say, the bad mood of employees will be directly transferred to customers through service, so that the attitude is not warm and thoughtful.
How to run a small barbershop as a customer is to take money to consume, to enjoy, once the attitude is poor: "customer is our God", "customer first" service principle reflected in where? Therefore, employees should always be educated not to bring any unpleasant mood into hair salons and beauty salons; Do not impose your unpleasant mood on customers and colleagues, bring unhappiness to others, let employees understand that enthusiasm and good attitude are the foundation of our common survival.
4 skills
If attitude is the root, then skill is the essence, and both are indispensable. Good or bad skills also have a direct impact on performance. Whether it's beauty or hairdressing, any skill is extremely important. Let each employee clearly know that his skills and service links are closely related and related to the development of the enterprise; Let employees know how much the business needs him. General training is first of all concentrated unified methods, skills for formal training, after passing the examination to take the job, followed by special designation according to different characteristics of purposeful training, and again let employees understand and master more relevant information.
Send excellent employees to more advanced places to "charge", so that employees can apply the new technology they have mastered to customers, generate benefits for you, and at the same time improve employees themselves. Skill improvement training can be assessed once a month in theory and practice, and how to run a small barbershop can promote employees to continuously strive to improve their skills.
5. Reception skills
If you can't correctly master the reception skills, no matter how good the service and skills are equal to zero, the customer still does not look back, because it is not the right way. The moment the customer enters the door, the staff must carefully observe the customer's mentality and grade, and the staff should stand at 45 degrees in the store. Before the customer enters the store, you should push the door open in time, shout "welcome" sideways, and be careful not to block the customer's path.
First of all, the staff leads the seat, pours tea, and then very carefully asks the customer what service he needs, in the service to learn to pull the customer homely, ask about the work, talk about his highlights, such as eyes, watches, clothing, leather shoes, etc., use more praise, admiration tone to communicate with customers, pay attention to the use of professional language when introducing services, in the customer's mind, you are an expert, just like a patient goes to the hospital to see a doctor, at this time you are the best doctor. When customers are annoyed and speak too much to you, employees can't show dissatisfaction and tactfully lead the conversation elsewhere. The best way to train employees in hospitality skills is: pattern walkthroughs.
6. Communication skills
Good communication skills will surprise you and your employees. A customer just wants to cut his head, and the employee communicates well that the customer is likely to change his mind, maybe hot, maybe dye; As long as an ordinary customer values him and communicates well, he may become your long-term regular guest. In communication, we must instill in customers the best things we have here, including technology, products, services, environment, and we will do services that others do not have. "Affirmative" language must be used, and "maybe, maybe" non-affirmative language cannot be used. Let customers achieve "peace of mind", and the communication of employees will be in place.
There are several ways to generally train communication skills, let employees read books on communication art, art of doing things, art of being a person, social art and other related aspects, and then lead and encourage employees to talk more, talk more about experience, and constantly correct. It takes time to improve the communication skills of employees, and then help employees write some basic communication language and methods so that employees can communicate with customers. Put communication skills into the assessment of employees, so that employees can actively work hard to learn communication skills. How to run a small barbershop in style
