To a certain extent, the hairdresser is opposite to the customer, some customers have demand to the hairdresser, and the hairdresser can meet the needs of the customer. Hairdressers hope to be able to sell hairdressing products and projects to customers, and customers always find a variety of reasons to refuse, so how should hairdressers avoid customer rejection and create trust between hairdressers and customers?
1. Strengthen trust
1.1, first of all, the hairdresser should quickly establish trust with the customer. Only the customer trusts you can sell smoothly. This requires the hairdresser to impress the customer with professional knowledge, skills and personality charm. When serving the customer, give the customer a kind of you are the most professional and authoritative, is worthy of their trust. Even if some clients do not understand your expertise, as long as they think you are right, they will trust the hairdresser more, which will be very beneficial to the hairdresser's further promotion.
1.2. If the hairdresser wants to let the customer service recognize the hairdresser's service from the heart and make the customer psychologically satisfied, it is easier to accept the hairdresser's advice and sales. Generally, men believe what they see, while women believe what they hear. So after hairdressers finish styling for the client, they should give appropriate praise.
2. Hairdressers should be good at grasping the opportunities to get along with customers.
When hairdressers do their hair, they first learn to get along with customers, strive for a comprehensive understanding of customers' information in a short period of time, and become good friends with customers for the second time. Through this relationship to tap the real needs of customers, the final customers also retain, sales performance has also been improved.
3. Customers should learn to adapt to customers psychologically
Here to comply with customers is not to blindly please customers, but in the hope that through efforts to understand the needs of customers. In addition, we should also pay attention to: 1, when communicating with customers, avoid involving customer privacy, or talking about issues that customers are not interested in. 2. After the hairdresser understands the customer's needs and taste, don't try to recommend something else or want to change the customer's mind, but try to praise the customer's vision and try to meet the customer's requirements.
4. The hairdresser should meet the needs of customers and form a good reputation for the hairdresser.
Customers who come to the salon must have a need or want to change their current situation, in the hope that they can become different, more fashionable and confident. Some customers want to change the color of their hair through the hairdresser, and if the hairdresser's service can satisfy him, then the following service and sales will be much easier, because the hairdresser has already been recognized in the customer's heart. a good reputation is essential to the operation of the hairdresser.
