The type of communication between hairdressers and customers
Today, I want to share with you how to communicate with different types of customers when the hairdressing shop is operated. Presumably, hairdressers need to face different types of customers every day. At this time, as hairdressers, we need to use different ways and methods to communicate with customers in the face of different customers to win the deal.
First, for indecisive customers, remember the products they ask about
In hairdressing shops, we often encounter such customers. When we sell products to customers, they will always wander in several products or projects, hesitate, compare this and compare that, have a feeling of shopping around, finally decide, and there to consider whether it is worth it. For such customers with difficulty in choosing, what we beautician need to do is to wait patiently, and carefully remember the products they have asked in detail to the questions raised by the customers, and only when the customers ask again about the products they have asked before can they respond to the customers again. Don't make this customer verbose, concentrate, according to the content of the conversation, take the initiative to choose for the customer, sometimes the customer in the end of the transaction is not necessarily how good the product is but how dedicated the hairdresser's service is moved.
Second, customers who are very straightforward in doing everything should be grateful to them
In the hairdressing shop, our hairdresser's favorite thing is to meet those customers with a cheerful personality, when you introduce products to customers when they are serving, they are more direct and hearty than the previous type of hesitant customers. As long as the products introduced by the hairdresser meet their needs, they will directly say yes to their appetite. This is why this type of customer is very popular with hairdressers, because of the trust of customers, every staff member of our hairdressing shop should be friendly and grateful to this type of customers. Of course, this type of customer also has a straight heart, our hairdressers try not to argue with customers when there is friction with customers' opinions, but fully affirm the customer's statement, give the customer enough face, and then say their own opinions, so that customers are more acceptable.
Third, for customers who like to bargain, we must be responsible
In hairdressing shops, we also often see a type of customers, that is, they like to negotiate with the hairdresser after the hairdresser's sales, saying whether it can be cheaper, and what they are best at is negotiating the price. For hairdressers, I don't like it, but despite this, we still have to be responsible and clear with customers, rather than communicating with customers in a perfunctory manner, and the tone is better. Of course, try to avoid promoting more expensive products or items to customers, the most important thing is suitable.