A hairdresser is a hairdresser to keep his enthusiasm high at all times. But now many clients don't like hairdressers who are too enthusiastic, which makes them feel uncomfortable. Many clients have a need for a haircut or a haircut, but they feel repulsive when they are sold by an overly enthusiastic hairdresser. Therefore, hairdressers should be enthusiastic but also pay attention to the yardstick of enthusiasm when serving. So if the hairdresser wants to provide customers with more high-quality and professional services, how to handle this standard? The following Aung styling editor will give you a brief introduction, so that hairdressers can grasp the yardstick when serving customers.
1. Understand the needs of customers
Many customers come to the hair salon to have this demand, what the hairdresser needs to do is to guide these customers to express their needs and requirements, to understand what the customer needs, and then explain and analyze the customer. Only after the hairdresser understands the customer's needs can he provide better service to the customer. It has to be mentioned that hairdressers also have some precautions in the process of getting to know customers:
First of all, hairdressers serve customers, so hairdressers should have a professional service attitude and give customers a sense of being valued, careful and patient with customers.
The second is to have an appropriate and safe distance with the customer, it is best to keep three steps with the customer and so on, not too close, will make the customer feel very disgusted. At the same time, do not look directly at the customer for too long, so as not to give the customer an impolite or uncomfortable feeling, thus affecting the performance of the hairdresser.
2. Hairdressers should understand hairdressing products and instruments
When many customers come to the hairdressing shop for consumption, they may have a certain understanding of most hairdressing products, so hairdressers should pay attention to being more professional than customers when introducing hairdressing products to customers.
Generally speaking, when customers spend, hairdressers should give customers enough time and space to choose and think, rather than being limited to a certain category of products or forcing customers to spend all the time. Should provide customers with a relatively free time to think and choose and buy, so that it will be more in line with the psychology of consumers.
3. To solve questions for customers
Many customers who go to the hairdresser's want to receive good service. At the same time, there will be some questions waiting for the hairdresser to answer. Consumers do not want to be constrained, so hairdressers have to start with a lot of details of service attitude, such as a look in the customer's eyes or a whisper, all need the hairdresser's attention to speculate on the next step.
Every customer who comes to spend should be greeted by a hairdresser with a smile and careful service. Hairdressers should always pay attention to be enthusiastic but not too enthusiastic, pay attention to customers' emotions, adopt different degrees of enthusiasm for different customers, and make adjustments in different environments so as not to lose customers.
Tips for receiving customers in more hair salons
In the hair salon industry, receiving customers is a very important link. A good reception can leave a good impression on customers and help hair salons win more repeat customers and word-of-mouth publicity. Here are some tips for receiving customers in hair salons.
Provide a comfortable environment and services
First of all, to provide customers with a comfortable environment and services is the most basic need. Hair salons should keep clean and tidy, while providing drinks and magazines to kill waiting time, so that customers feel comfortable and intimate service.
Meticulous and thoughtful inquiry of customer needs
When receiving customers, we should inquire about the customer's needs carefully and thoughtfully, which will help the hairdresser to better understand the customer's needs and requirements and give appropriate suggestions and plans. Keep a clear record of customer requirements to avoid misunderstandings and mistakes.
Provide professional advice and advice
Hair salon staff need to have professional skills and knowledge, able to provide professional advice and advice. Only in this way can we provide customers with more accurate suggestions and choices and better meet their needs and requirements.
Give respect and trust to customers
Hair salon staff need to give customers full respect and trust, including customer privacy, personality, physical safety and so on. By respecting customers' choices, improving customer loyalty and satisfaction, it also helps to enhance the popularity and reputation of hairdressers.
Provide follow-up and care services
Finally, the hair salon also needs to provide follow-up and care services, such as visiting customers, providing personalized advice, providing special services, and so on, so that customers can be more satisfied and feel the attention and care of the hairdresser.
The above are the tips for hairdressers to receive customers, which are analyzed and summarized from the aspects of comfortable environment, meticulous and thoughtful inquiry about customer needs, professional consultation and advice, respect and trust to customers, follow-up and care services, etc. Only by attaching importance to the reception work, can the hairdresser get better return and word-of-mouth publicity.