How to bring hairstylists closer to customers?
I often hear customers complain: the hairstylist can't understand the words, what about the good centimeter? In fact, this problem is a common problem, mainly because its hairstylist and the customer do not agree, which will seriously affect the customer's experience. And we know that one of the key factors in how to open a barbershop also has to do with hairstylists. Now on the three essential elements of a hairstylist,
1. Be good at listening
Listening, is a necessary part of effective communication, in order to achieve agreement of thought and smooth feelings. In our daily lives, we need to listen all the time. When faced with the needs of our loved ones and friends, we need to listen; When leaders tell us to do things, we also need to listen. Voltaire once said, "The ear is the way to the heart." As a public place, hairdressers need to deal with many customers, and they need to listen. Whether you are a front desk, a hairstylist or an assistant, you need to listen to the customer and grasp the tone of the customer's speech. Through the customer's words, analyze the customer's needs. Guided by the needs of customers, it is important that employees listen.
The power of communication is fiercer than the tiger. The communication we are talking about today is mainly verbal communication. When communicating with people on weekdays, their tone, wording, etc., are what we consider. We all know that China has a long history and culture of 5,000 years, and the Chinese language and literature are broad and profound, and if a sentence is expressed in different ways, the meaning may be very different. As China becomes more and more economically and culturally integrated with the rest of the world, learning Chinese has become a popular trend, and many foreigners have begun to take pride in learning Chinese, and at the same time, it is also known as one of the difficult languages to learn. For a hairdressing shop, it is mainly to provide services to customers, and the process of providing services will involve communication. When communicating with customers, you should grasp their psychology.
Fit, how to say it? Mainly in the process of communicating with customers, hairstylists should listen to customers' opinions and ideas, if customers have unreasonable places, hairstylists should communicate with them in depth, and euphemistically express their suggestions to customers. Through communication with customers, we can meet the diverse needs of customers.
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